Refund policy

The free plan lets you scan your first photos and see exactly how PixelRetriever works before paying anything. We recommend starting there, so a paid plan is never a leap of faith.

If you’re not happy with a new paid subscription, email us within 14 days of your first paymentand we’ll refund it in full — no need to explain why. This applies to the first payment of a new subscription (monthly or yearly).

Subscriptions renew automatically until you cancel. You can cancel any time from Settings → Billing, and you’ll keep full access until the end of the period you’ve already paid for. After the 14-day guarantee window, payments already made for the current period are generally non-refundable, and we don’t charge you again once cancelled.

Yearly plans are covered by the same 14-day money-back guarantee from your first yearly payment. After that window, a yearly subscription runs until the end of its paid year; we don’t provide prorated refunds for the unused part of a year, but you can cancel to stop the next renewal.

If you were charged in error, charged twice, or something clearly went wrong, contact us and we’ll put it right — these are always refunded regardless of the 14-day window.

Nothing in this policy affects the rights you have under applicable consumer law. If you’re in the EU/EEA, your statutory rights as a consumer continue to apply alongside the guarantee above.

Just email hello@pixelretriever.com from the address on your account and tell us you’d like a refund. We’ll confirm and process it through Paddle, usually within a few business days; the time it takes to appear on your statement depends on your bank or card provider. See our terms of service for the full subscription terms.